Auto Repair Services

Look for a repair center with trained technicians, clear estimates, positive customer reviews and experience servicing your vehicles make and model. A reliable repair facility should explain recommended repairs, answer your questions and receive your approval before completing any  and all work.

Both can provide quality repairs, but dealership service centers often have technicians who receive manufacturer-specific training and use diagnostic equipment designed for that brand. Dealership may also have direct access to technical service information, software updates, recalls and genuine manufacturer parts. Moss Bros. employs factory-trained Toyota, General Motors, MOPAR and Honda technicians who can work on your Toyota, Chevrolet, GMC, Buick, Chrysler, Dodge, Jeep, Ram and Honda vehicles. 

Brand-specific experience can be especially valuable for complicated diagnostics, electrical systems, hybrid vehicles, advanced safety technology and warranty-related repairs. Ask if the center has access to the appropriate diagnostic tools and factory repair bulletins. 

Yes. Ask for a written estimate that explains and itemizes the recommended services, labor charges, parts costs and applicable fees. The repair center should contact you for authorization before performing work that meaningfully exceeds the approved estimate. 

What questions should I ask before authorizing a repair? 

Ask what caused the problem, which repairs are needed now, which services can wait, what parts will be used and whether the work includes a warranty. Moss Bros. will use genuine factory parts in all repairs and provide a limited warranty on qualifying parts and labor. 

Many repair shops provide a limited warranty. Terms vary by repair, part manufacturer and service facility, so ask what is covered, how long the coverage lasts and whether the warranty is honored at other locations.  

How can I tell whether a recommended repair is necessary? 

Ask the service adviser to explain the diagnosis and show you the worn or damaged component when possible. You can also request diagnostic results, inspection photos or measurements. For a major or unexpected repair, getting a second opinion may provide additional confidence. Moss Bros. provides a factory-trained technician filmed and narrated inspection video to our customers. This video can be emailed or texted to customers.  

Not necessarily. A lower estimate may use different parts, include less labor or leave out services included in another estimate. Compare the complete scope of work, technician qualifications, parts quality and warranty - not just the final price. If the price is a concern, Moss Bros. offers vehicle repair financing through Sunbit. 

Can I approve repairs electronically? 

Many modern repair centers offer digital inspections, text-message updates and electronic repair authorization. These tools can make it easier to review photos, recommended services, pricing and repair status before approved works. Moss Bros. does utilize a variety of digital tools to help you make informed decisions and save valuable time. 

What amenities should I consider when choosing a service center? 

Moss Bros. offers many useful amenities including online appointment scheduling, early drop-off, after-hours pickup, transportation assistance, loaner vehicles, shuttle service and a customer waiting area. Availability and eligibility may vary, so confirm these options when scheduling. 

Follow the maintenance schedule listed in your owner's manual or manufacturer maintenance guide. Service intervals can vary based on mileage, vehicle age, driving conditions and vehicle type. Warning lights, unusual noises, fluid leaks or changes in performance should be inspected promptly rather than waiting for the next scheduled service. 

Here are the official U.S. manufacturer pages where customers can locate and download their vehicle owners manual: 

Moss Bros. service centers provide maintenance and repair support at convenient Inland Empire location by factory-trained technicians using genuine factory parts. Our service centers can assist with routine maintenance, diagnostics, repairs, recalls and manufacturer-recommended services while helping customers understand their vehicle's needs and available options.